37bd Terms & Conditions — Platform Rules for Bangladesh Players

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 37bd ("37bd", "we", "us", "our"), governing your access to and use of the 37bd online betting and gaming platform accessible at 37bd.io and any associated sub-domains, mobile applications, or services (collectively, the "Platform").

By registering an account, logging in, depositing funds, placing a bet, participating in a promotion, or otherwise using the Platform, you unconditionally accept these Terms. These Terms incorporate by reference the 37bd Privacy Policy, the Responsible Gaming Policy, and any specific terms attached to individual promotions or games — all of which form part of the agreement between you and 37bd.

37bd reserves the right to update or amend these Terms at any time. Continued use of the Platform following notification of any changes constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically. The effective date at the top of this document reflects the most recent revision.

2 Eligibility and Registration

To register and maintain an account on the 37bd Platform, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. 37bd enforces a strict minimum age requirement of 21 years for all players. This requirement applies regardless of the legal gambling age in your jurisdiction.
• You are accessing the Platform as a private individual for personal entertainment purposes only, and not on behalf of any business, organisation, or third party.
• You have not previously had a 37bd account suspended or terminated for breach of these Terms.
• You are not a current or former employee, contractor, director, or officer of 37bd, nor a close family member of any such individual, unless 37bd has provided written consent to the contrary.
• You are not located in any jurisdiction where online gambling is explicitly prohibited by applicable law in a manner that would make your use of the Platform unlawful.
• You are acting solely on your own behalf and using your own funds for all deposits and wagers.

By registering, you represent and warrant that all information you provide during the registration process — including your full legal name, date of birth, residential address, and payment account details — is accurate, complete, and current. Providing false information, including misrepresenting your age, is grounds for immediate account termination and forfeiture of all balances.

Registration Process

Account registration requires you to provide a valid email address, choose a secure password, and supply basic personal details. 37bd may require you to verify your identity by submitting government-issued identification documents and proof of address before processing withdrawals or increasing account limits. This Know Your Customer (KYC) process is a standard anti-fraud and age-verification measure.

3 Account Management

Single Account Policy

Each player is permitted to hold only one active 37bd account. Creating duplicate or multiple accounts — whether using the same or different personal details, email addresses, payment methods, or device identifiers — is strictly prohibited. Where 37bd identifies duplicate accounts, all accounts belonging to the same individual will be suspended. Balances held in duplicate accounts may be forfeited at 37bd's sole discretion, and any bonuses claimed across multiple accounts will be voided in their entirety.

Account Security

You are solely responsible for maintaining the confidentiality of your 37bd login credentials. You must not share your username or password with any third party, allow any third party to access your account, or use any third party's account. 37bd will not be liable for any losses arising from unauthorised access to your account that results from your failure to keep your credentials secure. If you suspect that your account has been accessed by an unauthorised party, you must notify 37bd support immediately via the live chat function.

Account Closure by Player

You may request closure of your 37bd account at any time by contacting customer support. Prior to closure, any pending withdrawals will be processed to your registered payment method. Accounts closed at the player's request may be reopened upon application, subject to 37bd's approval and re-verification requirements. Players seeking closure for responsible gaming reasons are encouraged to use the self-exclusion tool rather than simple account closure — self-exclusion provides stronger protections against future access.

4 Deposits and Payments

37bd accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All account balances are maintained in BDT. There are no currency conversion charges applied to deposits made in BDT via local mobile financial services.

Minimum and Maximum Deposits

The minimum deposit amount at 37bd is ৳500. Maximum deposit limits vary by payment method and account tier. Players may view their current deposit limits within their account settings. Deposit limits may be increased upon successful completion of enhanced KYC verification and at 37bd's discretion.

Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 37bd account within seconds of the transaction being confirmed by the payment provider. Card deposits via Visa and Mastercard may take up to 15 minutes to process. 37bd does not charge fees on deposits; however, your mobile financial services provider may apply their own transaction charges.

Failed and Declined Deposits

If a deposit fails after funds have left your payment account but before being credited to your 37bd balance, the funds will be returned to your payment account within 3–5 business days, depending on your payment provider's processing schedule. Contact 37bd support with your transaction reference number if a deposit remains unresolved after this period.

5 Withdrawals

Withdrawal requests at 37bd are processed to the same payment method used for your most recent deposit, subject to the conditions set out in this section. 37bd does not process withdrawals to third-party payment accounts under any circumstances.

Withdrawal Eligibility

Before your first withdrawal can be processed, you must complete identity verification (KYC) by submitting a government-issued photo ID and proof of current residential address. Documents are reviewed within 24–48 hours of submission in normal operating conditions. Players are encouraged to complete verification proactively rather than waiting until a withdrawal is pending.

Processing Times

Withdrawal requests are reviewed and approved within 2–8 hours during normal operating hours (Bangladesh Standard Time, UTC+6). Requests submitted outside of staffed review hours will be processed on the next available business cycle. Once approved, funds are transferred to your designated payment account. bKash, Nagad, Rocket, and Upay withdrawals typically arrive within minutes of approval.

Minimum and Maximum Withdrawals

The minimum withdrawal amount is ৳1,000. Maximum withdrawal limits are applied on a per-transaction and per-day basis and vary by account tier. Players who have reached the standard withdrawal limit may apply to have their limits reviewed by contacting support with supporting account documentation.

Withdrawal Conditions

Withdrawals will not be processed where the account balance includes uncleared bonus funds that have not yet met the applicable wagering requirements. In such cases, the bonus balance must either be wagered to completion or forfeited before the withdrawal request can proceed. 37bd reserves the right to delay a withdrawal for up to 72 hours if a compliance review is initiated in connection with the account or transaction in question.

6 Bonuses and Promotions

37bd offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each individual promotion, which will be published on the Platform at the time the promotion is made available. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms will take precedence for matters covered therein.

General Bonus Conditions

• Bonuses are available to players who have a fully registered and verified 37bd account unless otherwise stated in promotion-specific terms.
• Bonus credits are added to a separate bonus balance and cannot be withdrawn until the associated wagering requirement has been completed in full.
• Wagering requirements specify the total amount that must be wagered using bonus funds (or deposit plus bonus funds, as specified) before any winnings derived from bonus play become withdrawable as real-money funds.
• Contributions toward wagering requirements vary by game type. Slots typically contribute 100%, while table games, live casino games, and sports betting may contribute at reduced rates as specified in individual promotion terms.
• Bonus funds and associated winnings will expire if the wagering requirement is not completed within the timeframe stated in the promotion terms.
• 37bd reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice, provided that any rights already accrued by players in respect of bonuses already claimed will be honoured in accordance with the terms in force at the time of the claim.

Bonus Abuse

Any attempt to exploit bonuses through systematic low-risk wagering strategies, collusion, use of multiple accounts, or any other technique designed to circumvent the intent of a promotion will be treated as bonus abuse. 37bd reserves the right to void bonus funds, cancel associated winnings, and suspend accounts where bonus abuse is identified. Determinations of bonus abuse are made at 37bd's sole discretion based on account activity analysis.

7 Betting and Gaming Rules

All bets and wagers placed on the 37bd Platform are subject to the specific rules applicable to the relevant sport, event, or game. These rules are published within the Platform's sportsbook and game interfaces. Players are responsible for familiarising themselves with the applicable rules before placing any wager.

Sportsbook

Bets are accepted at the odds displayed at the time of placement. 37bd reserves the right to limit, refuse, or void bets at its discretion, including where a bet is placed on an event that has already concluded, where the odds were manifestly incorrect due to a technical error, or where there is reasonable grounds to suspect match-fixing or irregular betting patterns. In-play betting odds are updated in real time; players accept the odds as displayed at the precise moment the bet is confirmed.

Casino and Slots

All casino games and slot machines on the 37bd Platform use certified Random Number Generators (RNGs) supplied by the respective game providers. Game providers on the Platform include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. The Return to Player (RTP) percentage for individual games is determined by the game provider and is not modified by 37bd. Theoretical RTPs are available within individual game information panels.

Disputed Results

In the event of a technical malfunction that affects the outcome of a game or bet, the affected round will be voided and the stake returned to the player's account. 37bd's determination of whether a technical malfunction has occurred is final. Game history records accessible within your account constitute the official record of all transactions.

8 Prohibited Conduct

The following activities are strictly prohibited on the 37bd Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of balances, and where appropriate, reporting to relevant authorities:

• Registering more than one account or assisting any other person to circumvent the single-account policy.
• Providing false, misleading, or incomplete information during registration or any subsequent verification process.
• Using another person's identity, payment account, or account credentials without their explicit consent.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform, scrape data, or gain any advantage over other players or the house.
• Engaging in arbitrage betting, hedging strategies across accounts, or any systematic approach designed to guarantee profit irrespective of event outcomes.
• Colluding with other players in live casino or poker formats to gain an unfair advantage.
• Exploiting software bugs, errors in odds, or technical vulnerabilities for financial gain. Any winnings obtained through exploitation of a known or suspected error must be reported and will be voided.
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Placing bets on behalf of a third party for commercial purposes without 37bd's written authorisation.

9 Responsible Gaming

37bd is committed to providing a safe and responsible gaming environment. We recognise that for a small number of players, gambling can become problematic, and we take our duty of care to those players seriously. The following responsible gaming tools are available to all 37bd account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit to your account. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
• Loss Limits: Cap the total losses you can incur within a defined period. Activating a loss limit will prevent further play once the threshold is reached.
• Session Time Reminders: Configure automatic reminders at set intervals to notify you of the time you have spent playing in a single session.
• Reality Check: Receive periodic on-screen notifications showing your net gaming activity during the current session.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period (minimum 24 hours, maximum permanent). During a self-exclusion period, your account will be locked and you will not be able to access the Platform or receive promotional communications.

All responsible gaming tools can be activated via your account settings or by contacting the 37bd support team directly. If you believe you may have a gambling problem, we strongly encourage you to use these tools and to seek professional support. 37bd's full Responsible Gaming policy is available on the dedicated Responsible Gaming page of this Platform.

10 Intellectual Property

All content on the 37bd Platform, including but not limited to the 37bd name and logo, website design, text, graphics, software, game interfaces, data compilations, and all other material, is the property of 37bd or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without 37bd's prior written consent. Any unauthorised use of 37bd's intellectual property will result in immediate account termination and may give rise to civil or criminal liability.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 37bd, its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, computer damage, or system failure.

37bd's total aggregate liability to any player in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that player to their 37bd account in the 30-day period immediately preceding the event giving rise to the claim.

37bd does not warrant that the Platform will be available at all times, free from errors, or that any defects will be corrected. The Platform is provided on an "as is" and "as available" basis. 37bd will use reasonable endeavours to minimise downtime and to communicate planned maintenance periods in advance.

12 Privacy and Data

37bd collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available on the Privacy Policy page of this Platform. By registering an account, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

37bd will not sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, KYC verification providers, fraud-prevention services, and regulatory or law enforcement bodies where legally required or where 37bd has a legitimate interest in doing so for the purpose of preventing fraud or money laundering.

13 Account Suspension and Termination

37bd reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, with or without prior notice, where it has reasonable grounds to believe that:

• The player has breached any provision of these Terms.
• The player has provided false or misleading information at any stage.
• The account is being used for fraudulent, money-laundering, or other illegal purposes.
• A responsible gaming concern has been identified that warrants account intervention.
• A chargeback or payment dispute has been initiated by the player or their payment provider.

Where an account is suspended pending investigation, 37bd will endeavour to complete its review within 30 calendar days. If the account is cleared following investigation, it will be reinstated and any withheld funds will be returned. If the account is found to be in breach, balances may be partially or fully forfeited depending on the nature of the breach.

14 Amendments to These Terms

37bd reserves the right to amend these Terms at any time. Where a material change is made, 37bd will endeavour to provide reasonable notice to players via a notice displayed on the Platform or by email to the address registered on the player's account. The revised Terms will take effect from the date stated in the notice.

Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request account closure in accordance with Section 3 of these Terms.

15 Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to 37bd's operating jurisdiction. Nothing in this clause limits any statutory rights you may have as a consumer under applicable law in your country of residence.

In the event of a dispute, players are encouraged to first contact 37bd's customer support team to attempt an informal resolution. If a satisfactory resolution cannot be reached through support, the matter may be escalated by submitting a formal written complaint to [email protected]. 37bd will acknowledge formal complaints within 5 business days and endeavour to reach a final determination within 28 calendar days.

16 Contact Information

If you have any questions about these Terms & Conditions, your account, or any aspect of the 37bd Platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly within the 37bd Platform — the fastest way to reach our team.
• Email: [email protected] — for non-urgent queries, formal complaints, and document submissions. We do not accept telephone support; all communications are handled in writing to ensure complete records.

Our support team operates in English and is available around the clock, every day of the year, in Bangladesh Standard Time (BST, UTC+6).